Terms of Service

1. The service

Supahelp provides a hosted help center for publishing knowledge base articles and a support request management platform for collecting and tracking customer support requests, without requiring your own engineering resources to build or maintain it.

2. Accounts and registration

You must provide accurate information when creating a workspace and keep your login credentials confidential. You are responsible for all activity that occurs under your account, and for the conduct of members you invite to your workspace.

3. Subscription plans and billing

Supahelp offers a Free plan and a paid Essential plan, billed monthly or yearly through Stripe. Paid subscriptions renew automatically at the end of each billing period unless cancelled beforehand. Fees are non-refundable except where required by law. We may change our pricing on notice; changes take effect at your next renewal.

4. AI credits and AI-assisted features

Certain features use OpenAI's models to assist with drafting responses and other support tasks, consuming AI credits allotted to your plan. AI-generated content may be inaccurate or unsuitable for your use case, and you are responsible for reviewing it before relying on it or sending it to your customers. Unused AI credits do not carry a cash value.

5. Custom domains

Workspaces on the Essential plan may connect a custom domain to their help center. You are responsible for owning or controlling the domain you connect and for maintaining the DNS records required to keep it active.

6. Your content

You retain ownership of the knowledge base articles, support requests, contact records, and other content you or your customers submit to the Service ("Your Content"). You grant us a limited license to host, process, and display Your Content solely to provide and improve the Service. You are responsible for having the necessary rights to Your Content and for its accuracy and legality.

7. Acceptable use

When using the Service, you agree not to:

• Use the Service for any unlawful purpose or in violation of any applicable regulation.
• Send spam, phishing content, or unsolicited communications through the Service.
• Upload content that is defamatory, obscene, or infringes on the rights of others.
• Attempt to interfere with, disrupt, or gain unauthorized access to the Service or its underlying infrastructure.
• Use the Service to build a competing product by systematically extracting its content or functionality.

8. Third-party services

The Service relies on third-party providers, including Supabase, Stripe, OpenAI, Resend, and Vercel, to operate. Our use of these providers is described in our Privacy Policy.

9. Intellectual property

Supahelp and its licensors retain all rights, title, and interest in the Service, including its software, design, and branding, other than Your Content. Nothing in these Terms grants you rights to our trademarks or branding without our prior written consent.

10. Disclaimers

The Service is provided "as is" and "as available" without warranties of any kind, express or implied, including warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Service will be uninterrupted, error-free, or completely secure.

11. Limitation of liability

To the maximum extent permitted by law, Supahelp and its suppliers will not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits, revenue, data, or goodwill, arising from your use of the Service. Our total liability for any claim arising from these Terms will not exceed the amount you paid us in the twelve months before the claim arose.

12. Indemnification

You agree to indemnify and hold Supahelp harmless from any claims, damages, or expenses arising from Your Content, your use of the Service in violation of these Terms, or your violation of any law or third-party right.

13. Term, suspension, and termination

These Terms remain in effect while you use the Service. We may suspend or terminate your access if you materially breach these Terms and do not cure the breach within a reasonable time after notice, or immediately if required to prevent harm to the Service or other users. You may cancel your account at any time from your workspace settings.

14. Governing law

These Terms are governed by the laws of New Zealand, without regard to its conflict of law principles. Any disputes arising from these Terms will be resolved in the courts located in that jurisdiction, unless otherwise required by applicable law.

15. Changes to these terms

We may update these Terms from time to time. If we make material changes, we will notify you by updating the "Last updated" date above and, where appropriate, through the Service or by email. Continued use of the Service after changes take effect constitutes acceptance of the updated Terms.

16. Contact us

Questions about these Terms can be sent to jimmy950928@gmail.com.