Instant answers with Supa
Customers ask Supa a question and get an answer from your published knowledge base, with a link to the source article.
AI help center that resolves requests from your support history
Scale support over time without extra headcount.
A self-improving AI help center connects your data to deliver instant, accurate support.
What is Supahelp?
Intelligent support platformMade to handle support effectively
One platform for your supportAn agent that acts on your knowledge
Support with your approval
Illustrative workflow: Supa retrieves context about the request and prepares an email draft for your approval before sending.
Connect with your agents via MCP
Connect compatible AI agents through MCP to read your knowledge articles, edit drafts, and publish with the permissions you grant.
Collaborate with your team & agents
Illustrative collaboration: a teammate and Supa work on shared request context and a reply draft.
All under control
Control workspace access with member roles, including Admin, Editor, and Member.
Help center built to automate your support tasks
A management workspace brings support requests, contacts, and knowledge together. The illustrative screen shows request statuses and loading placeholders.
Getting started
Get started in three steps.Set up an AI-native help center in under 10 minutes
Create your workspace
Sign up and get onboarded.
Add your articles
Import or write articles in the Knowledge Base Editor, and publish them.
Integrate the knowledge base into your website
Add a knowledge base link in your product or website navigation so customers are taken to the help center when they need help.
Frequently asked questions
What is Supahelp?
Supahelp is an AI-native support platform for SaaS that resolves support requests from your support history. Customers get instant answers from your published knowledge base and submit complete support requests through customized forms. Supa, the built-in AI agent, uses past resolved requests to draft replies and updates that your team approves, so support scales without extra headcount.
What is Supa?
Supa is the AI support agent in Supahelp. It answers customers from your published knowledge base, and uses your past resolved requests to draft replies and updates that your team approves before anything is sent.
Can I import my existing help center articles or knowledge base pages?
Yes. Bring your existing articles over. You can upload PDF (.pdf), Word (.docx), and text (.txt) files, and you can also import them directly from a web URL.
Can I use a custom domain for my help center?
Yes. You can use your own domain for your help center so it feels like part of your product.
How do customers submit bug reports?
Customers can submit a help request via the 'Request for Help' button located at the bottom of the navigation panel in the Knowledge Base.
Is my customer support data secure?
Supahelp is designed to keep each workspace separate and access-controlled. Other workspace owners cannot see your workspace or your customers' requests.
Do I need a developer to set up a help center?
No. Support and product teams can launch and maintain the help center themselves, without waiting on engineering.
Do you support MCP?
Yes. Supahelp supports MCP to help you manage content from your preferred AI agents.