Sign up and register workspace
Create your workspace, add your team name, and choose the help center address customers will use.
Modern help center & support request management platform
Present your customers with a modern help center, collect every request with the right context, and manage support requests in one place
Everything you need
Stop juggling separate tools for customer support. Supahelp combines everything you need to support customers well - your knowledge base, incoming requests, and support request management - in one place.
Why Supahelp
Built for SaaS teams that have outgrown a shared inbox. Most small teams run support from an email inbox and a scattered set of docs, so the same questions get answered twice and bug reports arrive half-finished.
Supahelp is help center software and support request management in one workspace. A hosted knowledge base answers the repeat questions before they reach your queue. Structured request forms collect the product area, steps, and context up front, so agents stop chasing details over email.
Every request then lands in one shared queue with an owner, a status, and its full history. There is nothing to deploy and no engineering queue to wait on: publish on your own domain, import the articles you already have, and link it from your product in an afternoon. The result is a faster path to answers for customers and a calmer, more complete support workflow for your team.
Getting started
Get started in three simple steps. You can have your help center live and linked from your website in under 15 minutes.
Add your first knowledge article
Write the answer to a common question, organize it into a category, and make it live for customers.
Add link to your website
Add a link in your product or website navigation so customers can reach their answers when they need them.
Frequently Asked Questions
What is Supahelp?
Supahelp is a modern help center and support request management platform for SaaS teams. Customers find answers themselves, every request arrives with the right context, and your team manages all of it in one place - no engineering queue required.
Can I import my existing help center articles or knowledge base pages?
Yes. Bring your existing articles over, then organize and refine them in the same place your team manages customer requests. We support uploading PDFs (.pdf), Word documents (.docx), and Text files (.txt) and are planning to add more sources on the roadmap.
Can I use a custom domain for my help center?
Yes. Publish your help center on a custom domain so the support experience feels like part of your product.
How do customers submit bug reports?
You can create structured request flows that prompt customers for the details, files, and answers your team needs to investigate quickly.
Is my customer support data secure?
Supahelp is designed to keep your support workspace organized and access-controlled per tenant. Other tenants cannot see your workspace or your customers' requests.
Do I need a developer to set up a help center?
No. The workspace is designed for support and product teams to launch and maintain their help center without waiting on an engineering queue.