How much does Intercom cost?
Intercom charges for two things: seats for your team, and Fin, its AI agent, at $0.99 per outcome. Seats cost $29, $85 or $132 a month on annual billing, or $39, $99 and $139 monthly. New customers get the Essential plan for $19 a month on annual billing. These figures are from Intercom’s pricing page on 29 October 2026.
| Plan | Billed annually | Billed monthly | What it adds |
|---|---|---|---|
| Essential | $29 ($19 for new customers) | $39 ($29 for new customers) | Fin, Messenger, shared inbox and ticketing, public help center, prebuilt reports |
| Advanced | $85 | $99 | Adds multiple inboxes, workflows, round robin, a private and multilingual help center, 20 free Lite seats |
| Expert | $132 | $139 | Adds SSO, HIPAA support, SLAs, multibrand Messenger and help center, 50 free Lite seats |
Only full seats can reply to customers. Lite seats are free on Advanced and Expert and give limited access for teammates who only collaborate internally.
How Fin’s $0.99 per outcome works
Intercom counts an outcome, and charges once per conversation, when one of three things happens:
- the customer confirms their issue is resolved,
- the customer doesn’t ask for more help after Fin responds, or
- Fin completes a workflow, called a Procedure, including handoffs.
The second rule matters most. A customer who reads Fin’s answer and leaves without replying counts as an outcome, whether or not the answer solved their problem. When a teammate takes over from Fin under Human in the Loop, that conversation is not billed.
| Item | Price |
|---|---|
| Fin AI Agent | $0.99 per outcome, on every plan |
| Fin on another help desk | $0.99 per outcome, no seats, monthly minimum (for example 50 outcomes) |
| Copilot (AI assistant for agents) | $29 per agent a month; 10 Copilot conversations per agent a month free |
| Pro (AI quality and performance tools, Operator) | From $100 a month |
| Proactive Support Plus | $99 a month |
What 3, 10 and 25 agents pay
The table assumes the Essential plan on annual billing and 300 Fin outcomes a month, about ten a day. The last column uses the new-customer price.
| Team | Seats at $29 | Fin outcomes | Total | Total at $19 a seat |
|---|---|---|---|---|
| 3 agents | $87 | $297 | $384 | $354 |
| 10 agents | $290 | $297 | $587 | $487 |
| 25 agents | $725 | $297 | $1,022 | $772 |
For a small team, Fin is the larger part of the bill. At three agents, 300 outcomes cost more than three times the seats. Copilot for every agent adds $29 each.
| Team size (agents) | Intercom Essential monthly cost | Supahelp monthly cost |
|---|---|---|
| 1 | $29 | $64 |
| 3 | $87 | $64 |
| 10 | $290 | $64 |
| 25 | $725 | $64 |
Discounts to ask about
- New-customer pricing. Essential is 35% off on annual billing and 25% off monthly for new customers. The pricing page does not say how long the discount lasts, so ask before you budget around it.
- Early-stage startups. Intercom advertises 93% off for eligible startups.
- Fin on its own. If you already have a help desk, Fin can run on it at $0.99 per outcome with no Intercom seats, subject to a monthly minimum.
Is Intercom worth it?
- Intercom is worth it if most support happens in chat inside your product, and an AI agent that resolves conversations on its own is worth $0.99 each to you.
- Look elsewhere if you don’t need live chat, or you want a price that stays the same as AI use grows.
See how Fin’s price compares with Zendesk, Help Scout and Freshdesk in cost per AI answer, or our list of Intercom alternatives.